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FREE NO OBLIGATION QUOTE

Tel: 0116 255 7272

Before work begins:

1. We will try to ensure that our customer has all the professional advice needed for their project no matter how small, large or complex. This includes professional advice from architects, surveyors or other professionals.

2. We will never quote on a project for which they have insufficient time or are otherwise unsuited to undertake.
   
3. We will always provide our client with a written quotation for the job which will state the following:
   1. the price.
   2. what is and isn't included in the price.
   3. duration of the job.
   4. the exact time work can start.
   5. payment terms.

Whilst work is in progress:

1. We will proceed with the work according to the agreement with our customer and give regular briefings on work progress.
   
2. If there are unavoidable problems or delays, the customer will be informed of these as early as possible.
   
3. We will offer the customer samples of all materials and fittings for prior approval.
   
4. If there are changes to the work specified or extra costs, these will be confirmed in writing and agreed with the customer before such work begins.
   
5. We will at all times treat our customer and their property with respect and ensure that the working site remains a safe and healthy environment.

When the work is complete:

1. We will leave the site clean and tidy and ready for use.
   
2. Any relevant operating instructions and guarantees will be handed over to our customer, along with a proper briefing on any relevant maintenance or operating issues.
   
3. Mazecroft Property Maintenance will arranged a date to return and deal with any defects which may have arisen during the first few months.